5ers Privacy Policy — Malaysia User Data Protection

Your privacy is our priority. This policy clearly outlines how 5ers collects, uses, stores, and protects the personal information of users in Malaysia.

This policy takes effect from the date of your account registration and is updated periodically. Latest version: 2026.

Information We Collect

When you register and use the 5ers platform, we collect various types of information to ensure our services operate safely and effectively. The following are the main categories of information collected:

Account information: Your full name, date of birth, email address, phone number, and the username you registered with when opening your account.
Payment information: Payment method details used for deposits and withdrawals in MYR — including account holder names and eWallet information. Full card numbers and banking passwords are not stored by 5ers.
Device and browser information: Device type, operating system, IP address, browser type, and language settings. This information is collected automatically when you access the platform.
Usage data: Records of activity on the platform such as bets placed, games played, access times, and pages visited.
Cookies and tracking technologies: Small files stored on your device to support session functionality, language preferences, and platform usage analytics.

All information collected is solely for the purpose of operating the platform and does not exceed what is necessary for the services you use.

How We Use Your Information

Information collected by 5ers is used solely for purposes related to the provision and improvement of platform services. The primary purposes of use are as follows:

Processing account registration and verifying user identity before financial transactions are permitted;
Processing MYR deposits and withdrawals securely and accurately;
Detecting and preventing fraud, multi-account usage, or suspicious activity;
Sending important notifications relating to your account, security, or policy changes via email or in-platform messages;
Improving the interface, performance, and overall user experience based on aggregated usage pattern analysis;
To comply with applicable legal and regulatory requirements.

5ers does not use your information for third-party marketing without your explicit consent. You may opt out of all promotional communications through your account settings.

Cookie Usage & Session Tracking

The 5ers platform uses cookies and similar technologies to ensure a smooth and secure user experience. There are two main types of cookies we use:

Session cookies: Used to maintain your logged-in status while using the platform. These cookies expire automatically when you close your browser or log out.
Preference cookies: Saves your settings such as display language and odds display preferences so they do not need to be reconfigured on every visit.

You can manage or disable cookies through your browser settings. Please note that disabling session cookies may affect the login and navigation functionality of the 5ers platform.

We do not use third-party cookies for advertising or cross-site behavioural tracking purposes.

Data Storage, Security & Sharing

5ers takes user data security seriously. The following protective measures are in place:

All data transmitted between your device and our servers is protected with industry-standard SSL encryption;
Sensitive information such as passwords is stored in hashed form and cannot be read back by anyone, including 5ers staff;
Access to user data within our internal systems is restricted to staff who require it to perform their job functions only;
System security reviews are conducted on a regular basis to identify and address potential vulnerabilities.

Regarding third-party data sharing, 5ers only discloses user information under the following circumstances:

To third-party payment providers required to process transactions in MYR — only the minimum necessary information will be shared;
To regulatory authorities or law enforcement agencies when required to do so by law or court order;
To technical service providers who assist in the operation of the platform, provided they are bound by strict confidentiality agreements.

5ers does not sell, rent, or disclose users' personal information to any party for marketing or commercial purposes.

Your Rights as a User

As a 5ers platform user, you have the following rights with respect to your personal data:

Right to Access: You have the right to request a copy of the personal information we hold relating to your account. This request can be submitted to our support team through the platform.
Right to Rectification: If any information in your account is inaccurate or out of date, you have the right to update it through your account settings or by contacting customer support.
Right to Erasure: Under certain circumstances, you have the right to request deletion of your personal data. However, certain information must be retained for a specified period to meet legal requirements and financial record obligations.
Right to Object: You may object to the processing of your data for specific purposes such as promotional communications by notifying us through the available channels within the platform.

To submit any privacy rights request, or if you have any questions about this policy, please contact the 5ers support team through the platform. Contact details are available after logging in to your account. You may also refer to our FAQ page for further guidance.

Policy Changes & How to Contact Us

5ers reserves the right to update or modify this Privacy Policy at any time. Users will be notified of any material changes via email or in-platform notification at least seven days before the changes take effect.

Continued use of the 5ers platform after any policy change takes effect constitutes your acceptance of the updated policy. We therefore encourage you to review this page from time to time.

The latest version of this Privacy Policy is always available on this page. The date of the most recent update is displayed at the top of the page. In the event of any conflict between a translated or earlier version and the current version displayed here, the current version shall prevail.

For any enquiries regarding privacy, data security, or your rights as a user, the 5ers support team is available to assist you through the support channels within the platform after logging in.

Questions About Your Privacy?

We are always ready to answer any questions regarding the privacy policy or data security on the 5ers platform. Check our FAQ or log in to contact the support team directly.

FAQ Create Account